01 About Us

Apsaara is an Indian ethnic-wear brand based in Jaipur, Rajasthan, dedicated to bringing you handpicked traditional clothing — crafted with love and rooted in the artisanal heritage of India. Every piece on our platform is selected with care, for every woman and every celebration.

02 Acceptance of Terms

By visiting our store, creating an account, or completing a purchase, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. We reserve the right to update or modify these Terms at any time. Continued use of the website after any changes constitutes your acceptance of the revised Terms.

03 Products

We make every effort to display our products as accurately as possible. However:

• Colours may appear slightly different on different screens due to monitor settings.
• Product availability is subject to change without prior notice.
• We reserve the right to discontinue any product at any time.

If an item you ordered is out of stock, we will notify you promptly and offer an alternative or a full refund.

04 Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. The price applicable to your order is the price displayed at the time you complete your purchase. Promotional prices are valid only during the specified offer period.

05 Orders & Payment

Placing an Order

By placing an order, you are making an offer to purchase the selected product(s). Your order is confirmed only upon receipt of a confirmation email from us.

Payment

We accept payments via the methods available at checkout, processed securely through Razorpay. By providing your payment details, you confirm that you are authorised to use the chosen payment method. We reserve the right to cancel any order in the event of payment failure, suspected fraud, or pricing errors.

06 Shipping & Delivery

• We ship across India. International shipping availability will be notified separately.
• Estimated delivery timelines are mentioned at checkout and may vary due to factors beyond our control.
• Apsaara is not liable for delays caused by third-party logistics partners.
• Risk of loss and title for items pass to you upon delivery.
• Please ensure your delivery address is accurate. We are not responsible for orders delivered to an incorrect address provided by you.

07 Returns & Refunds

We want you to love every piece you receive from us. Please refer to our Refund Policy for full details. In summary:

• Returns must be initiated within the window specified in our Refund Policy.
• Items must be unworn, unwashed, and in original condition with all tags intact.
• Certain items (sale merchandise, customised pieces) may not be eligible for return.
• Refunds will be processed to the original payment method within the timelines specified.

08 Cancellations

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must be processed as a return. To request a cancellation, please contact us at labelbyapsaara@gmail.com as soon as possible after placing your order.

09 User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately of any unauthorised use. We reserve the right to suspend or terminate accounts that violate these Terms.

10 Intellectual Property

All content on our website — including text, images, graphics, logos, product photographs, and design elements — is the exclusive property of Apsaara and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any of our content without our prior written permission.

11 Prohibited Use

By using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorised access to our systems or data
• Post or transmit any harmful, defamatory, or misleading content
• Use automated tools to scrape or extract data from our website
• Impersonate any person or entity

12 Limitation of Liability

To the maximum extent permitted by applicable law, Apsaara shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount paid by you for the product in question.

13 Governing Law

These Terms of Service are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan, India. We encourage you to reach out to us first — most concerns can be resolved quickly and amicably.

14 Contact Us

For any questions, concerns, or feedback regarding these Terms: